jebol Privacy Policy

This page describes what we collect when you use jebol and how we keep that data protected. We collect personal information only when you register an account, verify your identity, or process a payment. We do not sell your data to third parties. We store your information on secure servers and comply with applicable data protection laws across the regions we serve, including Jakarta, Surabaya, Bandung, Medan, and Semarang.

Our privacy practices are designed around one principle: your data belongs to you, and we hold it in trust. We explain below what we collect, why we collect it, who has access to it, and what rights you have. If you have questions about how we handle your information, contact our support team through the in-app portal or email.

What We Collect on jebol

We collect your email address, phone number, and password when you register. We collect your full name, date of birth, and government ID number during account verification. We collect your address through a utility bill, lease agreement, or bank statement. We collect payment information—your bank account details or mobile wallet identifier—when you deposit or withdraw funds.

We collect transaction data: deposit amounts, withdrawal requests, game activity, and tournament participation. We collect device information: your IP address, browser type, operating system, and device identifier. We collect this data to verify your identity, prevent fraud, process payments, and comply with anti-money-laundering regulations.

Cookies and tracking: We use cookies to keep you logged in and to remember your preferences. We do not use cookies to track you across other websites. You can disable cookies in your browser settings, though this may affect your jebol experience.

How We Use Your Data

We use your personal information to verify your identity, process your deposits and withdrawals, and manage your account. We use your transaction data to detect fraud and comply with regulatory requirements. We use your device information to secure your account and prevent unauthorized access. We use your email and phone number to send you account notifications, withdrawal confirmations, and support responses.

We do not use your data to send marketing emails or promotional messages unless you opt in. We do not share your personal information with third parties except where required by law or to process your payments. Our payment processors—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet—receive only the information necessary to complete your transaction.

Data Storage and Security

We store your data on encrypted servers located in multiple regions. Our servers may sit outside your jurisdiction, but we apply the same security standards regardless of location. We use industry-standard encryption for all data in transit and at rest. We restrict access to your data to jebol employees who need it to serve your account.

We retain your personal information as long as your account is active. After you close your account, we retain your data for a retention period required by law—typically one to three years—to comply with anti-money-laundering and tax regulations. After this period, we delete your data unless we are required to retain it for legal proceedings.

We protect your data with encryption, access controls, and regular security audits. Your privacy is not negotiable.

jebol editorial team

Your Rights and Our Commitments on jebol

You have the right to access your personal data. You can request a copy of all information we hold about you by contacting our support team. We will provide this within ten business days. You have the right to correct inaccurate information. If your address or phone number changes, update it in your account settings or contact support.

You have the right to request deletion of your data after your account closes and the retention period expires. You have the right to object to certain uses of your data. You can opt out of non-essential communications by adjusting your notification settings in your account.

Third-Party Access and Legal Compliance

We do not sell your data. We may share your information with payment processors, fraud-detection services, and legal authorities if required by law. We may disclose your data if we receive a valid court order or government request. We will notify you of such requests unless we are legally prohibited from doing so.

Our payment partners—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet—have their own privacy policies. We recommend reviewing their policies to understand how they handle your payment information. We are not responsible for their data practices.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes by email or through a notice on jebol. Your continued use of our platform after changes take effect means you accept the updated policy. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact jebol

If you have questions about our privacy practices, contact our support team through the in-app portal. We respond to privacy inquiries within five business days. You can also reach us by email with the subject line "Privacy Request." We handle all privacy requests with confidentiality and care.

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